​PRIVACY POLICY

Website: https://www.armeniscommerce.com
Last updated: 13 October 2026

1. Introduction

Armenis Commerce LTD (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, or use our services.

We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Bulgarian data protection laws.

By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires your consent for specific processing activities, we will request that consent separately.

2. Data Controller Information

The controller responsible for processing your personal data is:

Company Name: Armenis Commerce LTD
Registered Address: Kukush str. 2, Sofia, Bulgaria
Company Registration Number: 208435864
Website: https://www.armeniscommerce.com
Email: contact@armeniscommerce.com

For questions about this Privacy Policy or to exercise your data protection rights, please contact us using the email address above.

3. Personal Data We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal data:

3.1. Information You Provide Directly

When you contact us, submit a form, place an order, or otherwise communicate with us, we may collect:

• Name and surname.

• Email address.

• Telephone number.

• Billing and delivery addresses, where applicable.

• Order details and purchase history, where applicable.

• Information included in messages, inquiries, feedback, or customer support requests.

• Other information you voluntarily provide to us.

Please do not submit sensitive personal information unless it is necessary and we have a lawful basis to process it.

3.2. Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address.

• Browser type and version.

• Device type and operating system.

• Pages visited and interactions with our website.

• Date, time, and duration of visits.

• Referring website or traffic source.

• Cookie identifiers and similar technical information, where applicable.

The information collected depends on our website configuration, hosting environment, and the tools we use.

3.3. Payment Information

If our website offers paid products or services, payments may be processed by third-party payment service providers.

We may receive information relating to payment status, transaction references, and limited payment details necessary to manage your order. Full payment card details are generally handled by the relevant payment provider rather than stored directly by us, where that provider's payment solution is used.

Please refer to the applicable payment provider's privacy policy for further information about its processing activities.

4. How We Use Your Personal Data

We may process personal data for the following purposes:

• Operating our website: To maintain, manage, and provide the functionality of our website.

• Processing orders: To manage purchases, payments, delivery, returns, refunds, and customer requests, where applicable.

• Customer communication: To respond to inquiries and provide customer support.

• Improving our services: To understand website usage, troubleshoot technical issues, and improve user experience.

• Security and fraud prevention: To protect our website, users, transactions, and business against fraud, abuse, and unauthorized access.

• Marketing communications: To send promotional communications where permitted by applicable law and, where required, based on your consent.

• Legal compliance: To comply with applicable legal, accounting, tax, regulatory, and other obligations.

• Dispute resolution: To establish, exercise, or defend legal claims.

We will only process personal data for purposes that are compatible with the purposes described in this Privacy Policy or otherwise permitted by applicable law.

5. Legal Bases for Processing

Under the GDPR, we rely on one or more of the following legal bases, depending on the circumstances:

5.1. Performance of a Contract

We process personal data when necessary to enter into or perform a contract with you, including handling orders, processing requests, providing customer support, and fulfilling agreed services.

5.2. Legal Obligations

We may process personal data when necessary to comply with legal obligations, including applicable accounting, tax, consumer protection, and regulatory requirements.

5.3. Legitimate Interests

We may process personal data where necessary for our legitimate interests, provided that those interests are not overridden by your fundamental rights and freedoms.

Such interests may include website security, fraud prevention, service improvement, business administration, and the establishment or defense of legal claims.

5.4. Consent

Where required by law, we will obtain your consent before processing personal data for activities such as certain marketing communications or the use of non-essential cookies and tracking technologies.

You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure proper functionality, remember preferences, analyze website traffic, or support marketing activities.

Cookies may include the following categories:

• Strictly necessary cookies: Required for essential website functionality, security, and services explicitly requested by the user.

• Functional cookies: Used to remember preferences and improve website functionality.

• Analytics cookies: Used to understand how visitors interact with our website.

• Marketing cookies: Used to support advertising, campaign measurement, or personalized advertising, where applicable.

Where required by law, we will request your consent before placing or using non-essential cookies and similar technologies. You should be able to manage your preferences and withdraw consent through the available cookie settings.

You can also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

For more information about the cookies actually used on our website, please consult our cookie settings or a separate Cookie Policy, if available.

7. Sharing Personal Data with Third Parties

We do not sell your personal data to third parties.

We may share personal data with trusted third parties when necessary for the purposes described in this Privacy Policy, including:

• Website hosting and IT providers: To host, maintain, secure, and operate our website.

• Payment service providers: To process transactions and payments, where applicable.

• Delivery and logistics providers: To deliver products and manage returns, where applicable.

• Analytics and advertising providers: To measure website performance or support advertising, where applicable and subject to applicable consent requirements.

• Customer support and communication providers: To manage inquiries and communications.

• Professional advisers: Including accountants, auditors, lawyers, and other professional service providers.

• Public authorities and legal bodies: Where disclosure is required by law or necessary to protect our legal rights.

Third parties receiving personal data may process it on our behalf as processors or act as independent controllers, depending on the nature of their services.

Where required, we enter into appropriate data processing agreements and take reasonable steps to ensure that personal data is handled in accordance with applicable law.

8. International Data Transfers

Your personal data may be processed in countries outside Bulgaria or the European Economic Area (“EEA”) if we use service providers located in those countries.

Where personal data is transferred outside the EEA, we will ensure that the transfer complies with applicable data protection legislation. Appropriate safeguards may include:

• An adequacy decision issued by the European Commission.

• Standard Contractual Clauses approved by the European Commission.

• Other legally recognized transfer mechanisms, where applicable.

You may contact us at contact@armeniscommerce.com to request further information about relevant international transfers and applicable safeguards.

9. Data Retention

We retain personal data only for as long as reasonably necessary to fulfill the purposes for which it was collected, including applicable legal, accounting, tax, and reporting requirements.

Retention periods depend on the type of information and the purpose of processing. For example:

• Customer inquiries: For the period necessary to respond to and resolve the inquiry and retain relevant records where justified.

• Order and transaction records: For the period required to fulfill the order and comply with applicable accounting, tax, and legal obligations.

• Marketing information: Until you withdraw consent or object to the relevant processing, as applicable, unless another lawful reason justifies further retention.

• Technical and security logs: For a period appropriate to security, troubleshooting, and operational needs.

• Cookie data: According to the lifespan of the relevant cookie and applicable consent and legal requirements.

When personal data is no longer necessary, we will delete it or anonymize it, unless retention is required or permitted by law.

10. Your Rights Under the GDPR

Subject to applicable legal conditions and exceptions, you may have the following rights regarding your personal data:

10.1. Right of Access

You may request confirmation of whether we process your personal data and obtain a copy of the relevant information.

10.2. Right to Rectification

You may request correction of inaccurate or incomplete personal data.

10.3. Right to Erasure

You may request deletion of your personal data where the applicable legal conditions are met.

10.4. Right to Restriction of Processing

You may request that we restrict the processing of your personal data in certain circumstances.

10.5. Right to Data Portability

Where applicable, you may request to receive personal data you have provided to us in a structured, commonly used, machine-readable format or request its transmission to another controller.

10.6. Right to Object

You may object to processing based on our legitimate interests on grounds relating to your particular situation.

You have the right to object at any time to processing of your personal data for direct marketing purposes.

10.7. Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

10.8. Right to Lodge a Complaint

You may lodge a complaint with the competent data protection supervisory authority, particularly in the EU Member State where you live, work, or where you believe an infringement occurred.

To exercise your rights, contact us at:

Email: contact@armeniscommerce.com

We may request additional information to verify your identity where reasonably necessary to protect your personal data. We will respond to requests in accordance with the GDPR and applicable law, generally within one month of receipt, subject to lawful extensions where permitted.

11. Data Security

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, accidental loss, alteration, disclosure, destruction, or other unlawful processing.

Depending on the nature and risks of our processing activities, these measures may include access controls, secure communications, system monitoring, backups, and appropriate security practices.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the personal data entrusted to us.

12. Marketing Communications

Where permitted by applicable law, we may send you information about our products, services, offers, or other business updates.

Where consent is required, we will obtain it before sending marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message, where available, or by contacting us at contact@armeniscommerce.com.

Unsubscribing from marketing communications will not prevent us from sending necessary non-marketing messages, such as order confirmations, service notifications, or legally required communications.

13. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We do not control the privacy practices or content of third-party websites. If you follow a third-party link, your use of that website will be governed by its own terms and privacy policy.

We encourage you to review the privacy policies of any third-party websites or services you visit.

14. Children's Privacy

Our website is not intended to knowingly collect personal data directly from children in circumstances where parental authorization or other safeguards are required by applicable law.

If we become aware that we have collected personal data unlawfully from a child, we will take appropriate steps to address the situation in accordance with applicable law.

Parents or legal guardians who believe that a child has provided personal data to us may contact contact@armeniscommerce.com.

15. Automated Decision-Making

We do not intend to make decisions producing legal effects or similarly significant effects on individuals solely through automated processing, including profiling, unless this is disclosed to you and carried out in accordance with applicable law.

If such processing is introduced, we will provide the information required by applicable data protection legislation and implement any necessary safeguards.

16. Your Responsibility When Providing Personal Data

When you provide personal data through our website, you should ensure that the information is accurate and up to date.

If you provide personal data relating to another individual, you should ensure that you are legally entitled to provide that information and that any required information or authorization has been obtained.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, or applicable legislation.

The latest version will be published on our website with the updated revision date.

We encourage you to review this page periodically to remain informed about how we protect your personal data.

18. Contact Us

If you have questions about this Privacy Policy, our data protection practices, or your rights under applicable data protection legislation, please contact us:

Armenis Commerce LTD
Kukush str. 2
Sofia, Bulgaria
Company Registration Number: 208435864

Email: contact@armeniscommerce.com
Website: https://www.armeniscommerce.com

We will make reasonable efforts to address your inquiry and respond in accordance with applicable law.

This Privacy Policy is intended to provide general information about personal data processing. It should be reviewed and adapted to reflect the actual operations, technologies, third-party providers, and legal obligations of Armenis Commerce LTD before publication.